European Balcony

We want you to love your purchase. If you are not completely satisfied with the quality of your item, you may request a return or refund.

• You may request a return within 7 days of receiving your order, please contact us via the contact form before returning your item, and include your order number and reason for return.
• Returns are accepted if the item is damaged, faulty, or not as described. 
• Items must be returned in their original condition and packaging and return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
• Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a full refund will be processed to your original payment method within a few business days.

If you have any questions, please get in touch via our contact page. We’re here to help!

We take care to ensure your order is packaged securely and shipped promptly. Please read below for information on processing times, and delivery methods.

Processing Time

• All orders are processed within 1–3 business days.

• You will receive a dispatch confirmation email once your order is on its way.

UK Shipping (Delivery times are estimated as per Royal Mail and are not guaranteed)

• Standard Delivery: All UK orders are shipped via Royal Mail 1st Class. Estimated delivery is 1–3 business days.

• Express/Tracked Shipping: If you prefer tracked delivery (Royal Mail Tracked 24), please select this option at checkout.

International Shipping:

• Standard International Delivery: All international orders are shipped via Royal Mail International Standard. Estimated delivery time is 7-14 business days, depending on destination and local customs processes.

• Tracked international delivery, please ensure this is selected at checkout. Delivery estimate 5-10 business days.

USA Orders – DDP (Delivered Duties Paid):

• We use PDDP (Paid Delivered Duties Postage) services where available. However, any additional tariffs, customs charges, or import fees that may apply are the responsibility of the customer

Delays & Public Holidays:

Please be aware that delivery times may be affected during public holidays, peak periods, or due to adverse weather conditions. These delays are out of our control, but we appreciate your patience.

Customs & Import Duties (International Orders):

International orders will be shipped with DDP service, however customers are responsible for any customs duties, VAT, or import taxes that may apply in their country.

If you have any questions or need support with your delivery, please don’t hesitate to contact us. We’re here to help!